This is our Privacy Statement. It explains how this site obtains, uses and keeps your information safe.
We're committed to keeping your personal information safe and confidential both online and offline.
When you email us, we collect some personal details like your name, address and phone numbers. Email isn't 100% secure - so we advise that you keep personal information to a minimum. With this in mind, don't transmit account information using email.
Emails are stored on our standard internal contact systems which are secure and can't be accessed by external parties. We store this information for an indefinite period of time in order to identify trends.
You can ask for a printed fact sheet online. Obviously you'll need to provide your name, address and the type of fact sheet you need. Your details are not encrypted for transmitting so there is a small risk of unauthorised viewing while the information crosses the internet.
We keep your details after sending you the fact sheet to make sure fact sheets are delivered to you on time, and also, from time to time, we might follow up a request with a phone call to see if we can provide any more help.
We'll treat any survey or competition information you provide with the same high standard of care as we do all other customer information, using any details provided strictly within the terms of the competition and this Privacy Statement.