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Frequently Ask Questions

What is ICBC Internet Banking?

ICBC Internet Banking is one of the fastest, most convenient ways to access your ICBC Bank accounts, view balances, transfer funds and pay your bills online. Using your unique Username, Password, and Security Key you can perform banking transactions online, whenever and wherever you want, from a secure PC with Internet access. It's safe, convenient and free.

What banking transactions can I perform with ICBC Internet Banking?

ICBC Internet Banking allows you to make transactions online and manage your accounts, balances, bill payments and deposits:

  • View balances and transactions on your deposits, loans, credit card, and mortgage accounts
  • Pay bills to virtually anyone in the United States with complimentary online Bill Pay service
  • Review the last 24 months of transactions for ICBC Internet Banking.
  • View your eligible checking and savings statements for the last 12 months through eStatements
  • Transfer funds between your ICBC accounts (this is an ideal way to pay your ICBC accounts quickly).
  • With the Bank to Bank Transfers service, you can move money between your ICBC accounts and other financial institutions, credit unions and brokerage accounts.
  • Initiate wire transfer requests to another person, business or financial institution in the Malaysia or internationally through ICBC Internet Banking.
  • View information about your mortgage account including escrow and payment history
  • View your investment and brokerage balances
  • Request a credit card line increase
  • Apply for ICBC select accounts and services
  • Request a Stop Payment for an ICBC check
  • Email our Customer Relationship Center anytime for information on products and services
  • Online Password Reset - Customers who forget their Internet Banking Password or Security Key can select a new Password or Security Key to gain immediate access to Personal Internet Banking.

What practices can I adopt to help keep my online information safe?

At ICBC, the security of your information is paramount. Our systems and security procedures are designed to keep your personal and financial data confidential at all times. You also have a significant role to play and should adopt the practices outlined in ICBC's Security & Fraud Center to help keep your personal and financial information protected from unauthorized use. Please visit our ICBC Security & Fraud Center to learn more.

What is ICBC Mobile Banking?

ICBC Mobile Banking service is an easy way to keep up with your bank accounts on the go. You can view your account balances, search recent transactions, and find ATMs—all from your smartphone. Bank from your phone through our iPhone® app, our AndroidTM app, or our Mobile Banking website, m.Industrial and Commercial Bank of China.com.

Is there a fee for using Mobile Banking?

Mobile Banking is free from ICBC, but your wireless carrier's data and message rates and roaming charges may still apply.

What's the difference between ICBC Mobile Web and the apps?

Both are free from ICBC and both offer easy access to your accounts on the go. You must have a supported Apple® or AndroidTM device to download the app, while i-cbc.com can be accessed by any smartphone. The features of Ally Mobile Web are pretty much the same as the app, but the app uses your phone's built-in features to provide a more customized experience.

Is Mobile Banking secure?

Yes. Just like in Online Banking, we use the same 128-bit encryption to help keep your information secure and private. ICBC Mobile Banking doesn't store any personal or account information on your phone.
Plus, our Online Banking Security Guarantee covers unauthorized transactions in Mobile Banking too.

What if my mobile phone is lost or stolen?

If your phone is ever lost or stolen, you should notify your carrier right away. No one can get to your ICBC Bank account information without knowing your username and password, but you can always contact us and we can reset your login information instantly